Enterprises are begining to understand the need to thoroughly document and capture information about the processes and transactions they perform to conduct their business. These processes get to the heart of the unique value they can add to be competitive.
The urgency comes from competitive pressures to become more productive and agile. However, another dynamic in play is the reality that many of their process experts are closer to retirement every day. Enterprises must retain what might be called "tribal knowledge" in order to sustain their operations and on-board replacement resources.
The defacto choice made by companies is to attempt to attempt to capture process information in spreadsheets, flow diagrams and written descriptive documents which are not tied together by strong traceability and relationship information. Very rapidly, the sheer number and variety of these assets, overwhelms one's ability to appreciate the interrelationships, integrations, processes, competencies and infrastructure. If you cannot "connect the dots", you cannot understand how profound the effect migh be of pulling a string that affects a critical process. If you don't understand how processes are affected by interruptions in your infrastructure, then you can't plan for business continuity. The result is a slow, if not parallized decision-making ability. Optimizing those processes for improved productivity is all but out of reach.
A comprehensive, integrated Enterprise Architecture solution offers superior business process capture, modeling and relationship support for strong traceability will eliminate the significant risks and effort of point-tool solutions.